Unlock Actionable Insights with PS AI Chatbot Analytics
Turn every customer conversation into a performance opportunity. PS AI Chatbot Analytics gives you the clarity to see what’s working, what’s not, and where to optimize with the support of real-time data and meaningful insights.
Monitor Chat Performance
Get a clear picture of how users engage with your chatbot across every channel. PS AI Chatbot Analytics helps you spot usage trends, understand audience behavior patterns, and uncover opportunities to improve timing and responsiveness.
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Track total chats and monitor conversation volume over time.
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Identify peak activity hours across days, channels, or platforms.
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Analyze average session duration to understand engagement depth.
Understand User Behavior
Understand how users move through your chatbot experience so you can design smarter, more intuitive flows. PS AI Chatbot Analytics uncovers behavior patterns, identifies conversation gaps, and reveals what users care about most.
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Map most-used pathways and high-traffic conversation flows.
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Pinpoint drop-off rates by stage, topic, or channel.
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Track sentiment across user interactions to gauge satisfaction.
Optimize Data-Driven Decisions
Improve performance with insights that take the guesswork out of optimization. PS AI Chatbot Analytics helps you test variations, measure impact, and refine your flows with confidence using real user data.
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Track goal completions and measure conversion outcomes.
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Compare flow performance using side-by-side data views.
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Run A/B tests on responses, structure, and call-to-actions.
Seamless Integration and Reporting
Keep your data connected and your reporting seamless. PS AI Chatbot Analytics integrates with your existing tools to consolidate analytics, simplify reporting, and make it easy to share insights across your team.
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Integrate with CRMs and help desks for unified reporting.
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Generate custom reports based on KPIs and campaign goals.
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Export dashboards for internal reviews or stakeholder sharing.