Privacy Policy
If you are a California resident, please see our CCPA Privacy Policy. If you are an EEA resident, please see our GDPR Privacy Policy.
Last Modified: January 27, 2026
INTRODUCTION
Pragmatic Solutions.AI (PSAI) services its customers with a Voice AI platform that provides the call center agents with real-time feedback on customer sentiment and guides them on next best action during the customer call. PSAI is committed to respecting and protecting individuals’ privacy rights. This Privacy Policy describes the privacy practices followed by PSAI, LLC (“Pragmatic Solutions.AI” or “PSAI” or “we” or “us” or “our”) when we collect, use, secure, and/or disclose personal data.
COLLECTION OF PERSONAL DATA
Information you directly or voluntarily provide us
PSAI collects the information that you directly provide us through the following means: When you raise your queries/concerns by filling the ‘SCHEDULE A DEMO’ or ‘SCHEDULE A CONSULTATION’, we will collect your personal data such as your Name, Email Address and other personal data that you may have shared in the Message Text Box. We collect these data to provide you the demo of our product and engage you with our platform. When you contact our Sales team through email/calls, we will collect your personal data such as Name, email address, Phone number, location, etc. When you apply for job openings posted on Third party job portals, we may collect your Personal details present on your CVs.
Information we automatically collect from you
We may automatically collect information about you when you use our site or our services. For example, if you access our site through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address and standard web log information.
Information we collect from third party analytics services
We work with third-party analytics services, such as Google Analytics, to collect information about how visitors use our website and to improve website performance. These tools use cookies and similar technologies to collect information such as pages viewed, time spent on the site, browser type, device information, and approximate geographic location. This information is used in aggregate and does not directly identify individual visitors.
We may also engage in online advertising through platforms such as Google Ads to promote our services. Google Ads may use cookies or similar technologies to display advertisements based on interactions with our website. PSAI does not use advertising tools to collect or infer sensitive personal information.
You can manage or disable cookies through your browser settings. Additional information about Google’s data practices is available through Google’s privacy disclosures.
Information we collect when customers use our VOICE AI platform
When customers use our platform, we receive call recordings for transcribing and reporting purposes. Call recordings will contain personal details of the end customer (Customer’s customer) and Agents. End customer’s personal information may vary with the nature of the call and Line of Business of the customer. Personal information such as Name and the location of the agent will be captured in the call recordings.
PURPOSE OF DATA COLLECTION
As a Data controller, PSAI uses your (customers, prospective customers, employment candidates and website visitors) personal data for the following purposes: Understand and analyze how our users use our services and websites to improve our websites and service offerings Assess queries, requirements, and process applications for products and services Marketing our products and services to our customers and prospective customers For the purpose of Recruitment; As a Data Processor, PSAI is contractually bound to processes the call recordings containing end customer personal data and agents through the Voice AI platform to generate insights and reports. As a Data Processor, PSAI is contractually bound to processes the call recordings containing end customer personal data and agents through the Voice AI platform to generate insights and reports.
SMS Terms and Conditions
If you provide your mobile phone number and explicitly opt in, PSAI may send SMS/text messages related to your inquiry, service communications, scheduling, or support.
SMS disclosures:
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance or contact privacy@pragmaticsolutions.ai
Mobile information sharing:
PSAI does not sell, rent, or share mobile phone numbers, SMS opt-in data, or text message consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
For additional details, please review our SMS Privacy Policy.
HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION
We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
PROTECTION OF PERSONALLY-IDENTIFYING INFORMATION
PSAI has implemented reasonable physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction. Our service providers and agents are contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose. PSAI will ensure through formally executed contracts that the service providers are committed to “same level of data protection” as applicable data protection laws and regulations.
PROTECTION OF PERSONALLY-IDENTIFYING INFORMATION
We may use third-party service providers to support our marketing and communications efforts. These providers are permitted to process personal information only on our behalf and in accordance with applicable data protection laws.
CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, this section provides additional details about the personal information we collect about you, and your rights under the California Consumer Privacy Act, or “CCPA.” That we provide you access to details on the categories or specific pieces of personal information we collect and what we do with those data. For more details please visit CCPA Privacy Notice.
DATA SUBJECT RIGHTS TO EU DATA SUBJECTS
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. Applicability of the various data subject rights and the means to exercise them is given below:
Right to Access – Customers, Prospective customers and employment candidates – Contact our Privacy team at
privacy@pragmaticsolutions.ai
Right to Erase – Customers, Prospective customers and employment candidates – Contact our Privacy team at
privacy@pragmaticsolutions.ai
Right to Restrict – Employment candidates – Contact our Privacy team at
privacy@pragmaticsolutions.ai
Right to Object Direct Marketing – Customers and Prospective customers – Contact our Privacy team at
privacy@pragmaticsolutions.ai
Law Enforcement & Government Requests – We may disclose personal data if required by law, such as in response to valid legal requests from law enforcement or government agencies. Where permitted, we will make reasonable efforts to notify the affected customer before sharing any data.
For more details please visit GDPR Privacy Notice.
LAW ENFORCEMENT & GOVERNMENT REQUESTS
We may disclose personal data if required by law, such as in response to valid legal requests from law enforcement or government agencies. Where permitted, we will make reasonable efforts to notify the affected customer before sharing any data.
COOKIES
Cookies are small data files stored on your device when you visit a website. We use cookies and similar technologies to identify and track visitors, understand how our website is used, and remember website preferences. For more information about our use of cookies, please refer to our Cookie Policy.
CHILDREN
Our website and our services are not directed to children under the age of 13. PSAI does not knowingly collect personally identifiable data from persons under the age of 13 of COPPA (The Children’s Online Privacy Protection Act). If you are a parent of a child under 13, and you believe that your child has provided us with information about him or herself, please contact us at privacy@pragmaticsolutions.ai
BUSINESS TRANSFERS
If PSAI, LLC, or substantially all of its assets, is acquired, or in the unlikely event that PSAI, LLC ceases operations or enters bankruptcy, user information may be transferred as part of that transaction. You acknowledge that such transfers may occur and that any acquiring entity may continue to use your personal information in accordance with this Privacy Policy.
PRIVACY POLICY CHANGES
Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and in our sole discretion. We encourage our users and website visitors to frequently check this page for any changes to its Privacy Policy. If you have an PSAI account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
QUESTIONS, CONCERNS, OR COMPLIANTS
If you have any questions or concerns about this Privacy Policy, please contact our Privacy team at privacy@pragmaticsolutions.ai