CCPA Privacy Notice
This privacy notice applies to California residents accessing Pragmatic Solutions AI’s services and will explain how we use the personal data we collect from you when you use our website.
Last Modified: January 16, 2026
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the PSAI Privacy Policy (https://pragmaticsolutions.ai/privacy-policy) and applies solely to individuals who reside in the State of California (“consumers” or “you”). Pragmatic Solutions AI (“PSAI,” “we,” “us,” or “our”) adopts this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (CCPA/CPRA), and other applicable California privacy laws. Any terms defined in the CCPA/CPRA have the same meaning when used in this notice.
Scope and Applicability
This notice applies to personal information collected by PSAI in its role as a data controller, including information collected through our website, business communications, and sales or marketing activities.
PSAI operates a Voice AI platform used by business customers. Where PSAI processes personal information on behalf of customers (such as call recordings), PSAI acts as a service provider/data processor, and consumer rights requests related to that data should be directed to the applicable customer.
Information We Collect
We collect information that identifies, relates to, describes, references, or could reasonably be linked with a particular consumer or device (“personal information”).
Within the last twelve (12) months, we may have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email address, IP address, online identifiers | Yes |
| B. California Customer Records | Name, contact information, employment-related data | Yes |
| C. Protected Classifications | Age, race, religion, etc. | No |
| D. Commercial Information | Products or services considered | Yes |
| E. Biometric Information | Voiceprints, fingerprints | No |
| F. Internet Activity | Browsing history, website interactions | Yes |
| G. Geolocation Data | Precise physical location | No |
| H. Sensory Data | Audio recordings | Yes |
| I. Employment Information | Job history, evaluations | No |
| J. Education Information | Student records | No |
| K. Inferences | Profiles or behavioral predictions | No |
Personal information does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
- Information excluded from the CCPA’s scope, such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our clients or their agents. For example, from the email or audio content from sales people.
- Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.
- Directly and indirectly from activity on our website (pragmaticsolutions.ai). For example, from submissions through our website portal or website usage details collected automatically.
- From third-parties that interact with us in connection with the services we perform. For example, from customers that inform of new workflows when launching new products and services.
Use of Personal Information
We may use personal information for one or more of the following business purposes:
- Providing requested information, demos, or services
- Communicating about products, services, or events
- Operating, maintaining, and improving our website and services
- Performing analytics, testing, and research
- Recruiting and evaluating job applicants
- Complying with legal obligations
- Protecting the rights, safety, and security of PSAI and others
- Corporate transactions (e.g., mergers, acquisitions)
We will not collect additional categories of personal information or use personal information for materially different purposes without providing notice.ation or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose personal information for a business purpose to:
- Service providers and contractors
- Affiliates
- Professional advisors
- Government authorities where legally required
All disclosures are subject to contractual obligations limiting use of the data.
Sale or Sharing of Personal Information
PSAI does not sell or share personal information as those terms are defined under the CCPA/CPRA.
Sensitive Personal Information
PSAI does not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Retention periods vary depending on the nature of the information and applicable legal requirements.
Your California Privacy Rights
California residents have the right to:
- Know what personal information we collect and how we use it
- Request access to specific pieces of personal information
- Request deletion of personal information (subject to exceptions)
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (not applicable, as we do not sell/share
- Limit the use of sensitive personal information (not applicable)
- Not be discriminated against for exercising privacy rights
Exercising Your Rights
To exercise your rights, submit a verifiable consumer request using the contact information below.
Only you, or an authorized agent registered with the California Secretary of State, may submit a request on your behalf.
We will verify your identity before responding. Requests may be made up to twice in a 12-month period.
Response Timing and Format
We aim to respond within 45 days of receiving a verifiable request. If additional time is required (up to 90 days), we will notify you. Responses will cover the 12-month period preceding the request.
We do not charge a fee unless the request is excessive or unfounded.
Non-Discrimination
PSAI will not discriminate against you for exercising any of your CCPA/CPRA rights.
Changes to Our Privacy Notice
We reserve the right to amend this notice at any time. Updates will be posted on our website with a revised “Last Modified” date.
Contact Information
If you have questions or wish to exercise your California privacy rights, contact us at:
Postal Address :
Pragmatic Solutions AI
Attn: California Privacy
4000 Hollywood Blvd
Hollywood, FL 33021
Website: https://pragmaticsolutions.ai/
Email: privacy@pragmaticsolutions.ai with the subject line of “CCPA Request”