Power Live Conversations with Real-Time AI
Equip agents in the moment with Real-Time AI that delivers live guidance, instant answers, and automated call notes. Fewer errors. Better outcomes.
AI That Supports Agents in the Moment
Real-Time AI enhances every customer conversation by delivering smart assistance exactly when it’s needed. From surfacing key knowledge to capturing call outcomes and ensuring compliance, Real-Time AI supports agents throughout the call, reducing friction, increasing accuracy, and improving performance.
✓ Reduce Errors
✓ Boost Productivity
✓ Ensure Compliance
Discover a New Way to Guide Live Conversations
Give agents real-time support with contextual prompts, instant answers, and workflow guidance during every call.
In-the-Moment Agent Support
Real-Time AI listens to live conversations, detects customer intent, and delivers personalized prompts directly to the agent. Whether it’s next-best actions, policy-based reminders, or guided responses agents receive the support they need as the call unfolds. This builds confidence, improves consistency, and helps teams respond faster under pressure.
Instant Knowledge Surfacing
Real-Time AI eliminates the need to pause or search for answers mid-call. As conversations progress, the system surfaces the most relevant documentation, workflows, or knowledge base articles right when the agent needs them. This reduces response times, keeps calls flowing, and ensures that agents always have the right information in front of them.
Built-In Compliance and Efficiency
Real-Time AI handles the behind-the-scenes work agents often struggle to keep up with. It automatically captures call outcomes and summaries while monitoring for missing disclosures or risky language in real time. This reduces errors, ensures compliance, and frees agents to focus on delivering a better customer experience.
Use Cases
Where Real-Time AI Makes a Difference
Support agents across high-impact conversations and complex scenarios.
Guide Agents Through Complex Conversations
Deliver real-time prompts and talking points that help new agents handle sensitive or high-stakes calls with confidence.
Handle Objections with Suggested Responses
Surface smart, intent-based responses during live conversations to help agents overcome objections without hesitation.
Ensure Compliance with Required Language
Detect missed disclosures or risky phrases and prompt agents to stay aligned with regulatory and brand standards.
Accelerate Training and Ramp-Up
Provide live support and knowledge access that shortens onboarding time and helps new agents become productive faster.
Improve Consistency Across Teams and Shifts
Standardize responses and real-time guidance across all agents to deliver a consistent customer experience, no matter who takes the call.
Reduce Escalations and Improve Resolution Speed
Help agents resolve issues on the first call by providing real-time answers and next-best actions to minimize the need for intervention.
Seamlessly Integrate Real-Time AI with Your Existing Tools
Connect Real-Time AI to your contact center platform, CRM, or knowledge base. Deliver live guidance and knowledge directly into the agent workspace without disrupting workflows.
