See the Patterns Behind Every Conversation
Uncover patterns in sentiment, behaviors, and call outcomes to improve coaching, streamline workflows, and optimize team performance.
Turn Every Conversation Into Actionable Insight
Analyze every conversation to surface patterns, track outcomes, and give your team the visibility to improve performance, training, and decision-making.
Capture and Transcribe Conversations
Every call and chat is transcribed automatically to create a complete, searchable record. Teams can quickly reference conversations for QA, coaching, or reporting without relying on manual notes or incomplete summaries.
Identify Themes and Behavioral Signals
PS AI detects trends in sentiment, tone, and keywords to surface coaching moments, customer pain points, and risky behaviors—giving you insight into what’s working and what needs attention.
Visualize Trends Across Teams and Time
Dashboards show changes in performance, escalation rates, or customer behavior over time. See where improvements are happening or where issues are growing, without digging through transcripts.
Drill Into the Details
Filter insights by team, agent, channel, or product to understand what’s driving performance. Whether you’re spotting gaps or highlighting wins, PS AI gives you the context to act with confidence.
Act on Insights and Measure Impact
Update scripts, training, or workflows based on what the data tells you. Then track the results over time to see what’s working and where you should optimize next.
Why PS AI for Conversation Analytics
Unlock real-time insights to improve agent performance, uncover trends, and guide strategy
Agent Benchmarking
Identify what top-performing agents say differently so you can replicate those behaviors across your team.
Objection Tracking
Surface common objections and complaints by product or service to improve responses and customer satisfaction.
Sentiment Monitoring
Track shifts in customer sentiment over time to gauge experience health and spot rising risks.
Trend Discovery
Uncover emerging trends like policy confusion or competitor mentions to drive smarter operational decisions.
Keyword Intelligence
Monitor phrase and keyword usage across teams to evaluate message alignment and product understanding.
Workflow Optimization
Analyze how teams handle repeat issues to refine scripts, escalate logic, and improve efficiency.