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GDPR Privacy Notice

This privacy notice applies to EU/EEA residents who access the website or services of Pragmatic Solutions AI (“PSAI,” “we,” “us,” or “our”). It explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR).

This notice supplements our general Privacy Policy.

Last Modified: January 16, 2026

Roles and Scope of Processing

When PSAI Acts as a Data Controller

PSAI acts as a data controller when we collect personal data directly from individuals, including when you:

  • Visit our website
  • Submit contact, demo, or consultation request
  • Communicate with our sales or support teams
  • Apply for employment
When PSAI Acts as a Data Processor

PSAI acts as a data processor when we process personal data on behalf of our business customers through the PSAI Voice AI platform. In these cases, PSAI processes personal data solely in accordance with customer instructions and applicable data processing agreements.

If your personal data is processed on behalf of one of our customers, requests to exercise GDPR rights should be directed to that customer.

Personal Data We Process

Data Collected When PSAI Is a Controller

We may collect:

  • Identifiers (name, email address, phone number)
  • Business or professional contact information
  • Communications and correspondence
  • Website usage data (IP address, browser type, pages viewed)
  • Job application information, where applicable
Data Processed When PSAI Is a Processor

On behalf of customers, PSAI may process:

  • Call recordings and audio data
  • Information voluntarily shared during customer service calls
  • Call metadata (timestamps, duration, interaction data)

How We Collect Personal Data

Personal data is collected:

  • Directly from you via website forms or communications
  • Automatically through cookies and similar technologies
  • From customers or their authorized agents
  • Through approved uploads, integrations, or configurations used by customers

Legal Bases for Processing

PSAI processes personal data under one or more of the following legal bases:

  • Consent (e.g., demo requests, marketing communications)
  • Contractual necessity (providing services or processing data under customer agreements)
  • Legitimate interests (operating, securing, and improving our website and services)
  • Legal obligations

Purposes of Processing

We use personal data to:

  • Respond to inquiries and requests
  • Provide demos and business communications
  • Operate, maintain, and improve our website and services
  • Process customer data in accordance with contractual obligations
  • Ensure platform security and prevent fraud
  • Comply with legal and regulatory requirements

Data Storage and Security

PSAI stores personal data using commercially reasonable administrative, technical, and organizational security measures. Data may be hosted on secure cloud infrastructure located in the United States or other jurisdictions where our service providers operate.

International Data Transfers

Where personal data is transferred outside the EEA or UK, PSAI relies on appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Other lawful data transfer mechanisms permitted under GDPR

Marketing Communications

Where permitted by law, PSAI may send marketing or informational communications by email. You may opt out at any time by using the unsubscribe link or contacting us directly.

PSAI does not sell personal data and does not share SMS opt-in data with third parties.

Your Data Protection Rights

If you are located in the EEA or UK, you have the right to:

  • Access your personal data
  • Request rectification of inaccurate data
  • Request erasure of personal data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at:
privacy@pragmaticsolutions.ai
Subject line: “GDPR Request”

We will respond within one month, as required by GDPR.

Cookies

We use cookies and similar technologies to operate and improve our website, analyze usage, and enhance user experience. You can manage cookies through your browser settings. For additional information, please see our Cookie Policy.

Links to Other Websites

Our website may contain links to third-party websites. This notice applies only to PSAI’s website. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Notice

We may update this GDPR Privacy Notice from time to time. Updates will be posted on this page with a revised “Last Modified” date.

How to Contact Us

If you have any questions about this privacy notice, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@pragmaticsolutions.ai with the subject line of “GDPR Request”

Or write to us at:
Pragmatic Solutions AI
Attn: GDPR Privacy
4000 Hollywood Blvd
Hollywood, FL 33021

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority in the EEA or UK.