Surface the Right Answer in Real-Time
Give agents instant access to the most relevant answers, documents, and workflows— automatically surfaced from live conversation cues to reduce delays, boost confidence, and improve customer outcomes.
Equip Agents to Handle Any Conversation
Support agents with live knowledge that improves accuracy, reduces hesitation, and helps resolve complex questions.
Support Product and Technical Questions with Confidence
Agents don’t need to dig for documentation or rely on memory. PS AI surfaces step-by-step troubleshooting guides, FAQs, and product details at the moment they’re needed, helping agents navigate complex issues without breaking flow or putting customers on hold.
Strengthen Compliance and Policy Adherence
For teams in regulated industries, accuracy is everything. Real-time content delivery ensures agents always reference the correct policy, use approved language, and follow required procedures, which reduces risk and maintains brand and legal compliance.
Speed Up Onboarding for New Agents
New hires get access to in-the-moment support without constant supervisor intervention. By surfacing relevant documentation and guidance in real time, PS AI helps new agents ramp up faster, handle calls more confidently, and reduce training costs.
Guide Complex Workflows in Real Time
Whether it’s processing a warranty claim or upgrading a subscription, multistep processes become manageable with guided documentation delivered live during the call. Agents can stay on track and complete workflows without switching tabs or escalating unnecessarily.
Why PS AI for Real-Time Knowledge Surfacing
Equip agents with live knowledge that reduces search time, improves accuracy, and increases first-call resolution.
Faster Resolutions
Resolve customer questions in the moment without needing to transfer or escalate.
Smarter Support
Surface the right content at the right time so agents spend less time searching and more time helping.
Improved Productivity
Help agents handle more conversations with less effort by reducing friction and removing guesswork from the workflow.
Stronger Compliance
Ensure agents always reference the most up-to-date policies and language to reduce compliance risk.
Wider Agent Coverage
Empower every agent, from new hires to top performers, to handle a broader range of inquiries with confidence.
Higher First-Call Resolution
Equip agents with everything they need to resolve issues during the first interaction, reducing repeat calls and improving the customer experience.