Capture Every Call with Real-Time Notetaker
Summarize conversations automatically with real-time transcription and intelligent note capture, giving your team accurate records without manual effort.
Where Real-Time Notetaker Saves Time and Improves Accuracy
Document conversations effortlessly with real-time notes that eliminate after-call work and keep your team moving faster.
CRM and Case Management
Automatically log call outcomes, case updates, and resolution summaries directly into your CRM or case management system. Real-Time Notetaker ensures clean, structured records without manual data entry, making follow-up actions faster and more accurate.
Agent Productivity
Remove the burden of after-call documentation. By capturing outcomes in real time, agents can move seamlessly to the next conversation, handle more calls per shift, and focus fully on the customer—not their notes.
Quality Assurance
Give QA teams and supervisors access to clear, structured call summaries. Instead of relying on incomplete or subjective agent notes, Real-Time Notetaker provides consistent context that makes reviewing performance faster, easier, and more accurate.
Training and Coaching
Use accurate, real-time call summaries to identify trends, skill gaps, and coaching opportunities. Supervisors can coach based on actual conversations and outcomes, making feedback sessions more effective and data-driven.
Why PS AI for Real-Time Notetaker
Real-time notes that improve accuracy, boost productivity, and reduce manual effort.
Move Conversations Faster
Save up to 2 minutes per call by eliminating after-call wrap-up, helping agents transition smoothly to the next customer.
Improve Note Accuracy
Reduce documentation errors and inconsistencies with automated notes that capture key details in real time.
Keep Agents Fully Focused
Agents can stay engaged in the conversation instead of splitting attention between customers and documentation.
Strengthen Reporting and Audit Trails
Structured summaries ensure clear, consistent records that support accurate reporting, quality assurance, and compliance tracking.
Standardized Notes Across Teams
Maintain consistent, high-quality documentation across every shift, department, and channel for better collaboration and customer handoffs.
Enhance Coaching and QA Reviews
Give supervisors the insights they need to identify trends, improve coaching effectiveness, and maintain high performance standards.