Unlock Full Visibility Into Every Conversation with PS AI Screen Recording
Capture on-screen activity alongside conversations to uncover how agents navigate systems, follow processes, and deliver customer experiences.
See What Really Happens Behind Every Conversation
Capture agent workflows in real time to uncover process gaps, support better coaching, and drive consistent performance across your team.
Reveal Workflow Breakdowns
See exactly where agents get stuck, skip steps, or hesitate while navigating internal tools. Screen recordings uncover hidden friction points and enable teams to pinpoint where processes, training, or tools may be breaking down during live customer interactions.
Ensure Visual Compliance
Screen Recording confirms that agents are following screen-based procedures correctly, whether it’s filling out required fields, accessing approved systems, or navigating sensitive customer data. This visibility helps QA and compliance teams verify that policies are followed with precision, not assumption.
Optimize Processes and Interfaces
Screen recordings make it easy to spot inefficient steps, repetitive actions, or poor UX across your agent toolset. These insights can be used to improve SOPs, streamline system design, and eliminate unnecessary clicks or delays in the agent workflow.
Replicate What Works
Identify top-performing agents by how they navigate tools and handle workflows, not just by what they say. Use screen recordings to capture best practices and turn them into coaching moments, playbooks, or onboarding resources for the rest of your team.
Why PS AI for Screen Recording
Gain full visibility into agent workflows to improve compliance, streamline training, and drive better performance.
System Navigation
See how agents interact with tools, move through workflows, and handle tasks in real time.
Process Compliance
Verify that agents complete required steps, use approved systems, and follow internal protocols.
Coaching Accuracy
Give managers context-rich recordings to deliver more relevant, effective feedback during 1:1 coaching.
SOP Optimization
Identify workflow bottlenecks or missed steps and use real examples to refine SOPs and training.
Performance Trends
Spot patterns across agents or teams by reviewing consistent behavior and process data over time.
Unified Visibility
Sync screen recordings with call audio and transcripts for a complete view of every interaction.